Customer Complaints

Statement of Policy and Procedures for Customer Complaints

We strive to provide all of our customers with the most professional mortgage services at our disposal and to treat each customer courteously.

Procedures for Processing a Customer's Complaint

  1. When a complaint (either in writing or verbally) is registered with our company, we will ask to discuss the matter with the client. An in-person meeting at the company office will be offered to the customer.
  2. The customer’s file will be reviewed with the customer and the specific complaints will be discussed.
  3. A memo will be written to the customer’s file summarizing the discussion and the resolution of the complaint. A copy of the memo will be sent to the customer. Any subsequent responses from the customer will be placed in the customer’s file. A copy of the complaint and responses will be maintained in the company’s required complaint file.
  4. Every reasonable effort will be undertaken to satisfy the customer’s complaint.
  5. All customer complaints will be handled by our management and/or compliance staff, who will be reasonably available during business hours.
  6. A complaint which is forwarded to us from the Department of Banking and Finance, Department of Real Estate or other applicable entity will be promptly reviewed and a response provided to the forwarding Department or entity within 15 business days of the receipt of the complaint by the company.

AmeriFirst Financial, Inc

1350 Hayes St. Suite C-6
Benecia, California 94510

Phone: 209-400-4065

NMLS: 145368

CA-DBO 4130901

AmeriFirst Financial, Inc., 1550 E. McKellips Road, Suite 117, Mesa, AZ 85203 (NMLS # 145368). 1-877-276-1974. Copyright 2018. All Rights Reserved. This is not an offer to enter into an agreement. Not all customers will qualify. Information, rates, and programs are subject to change without prior notice. All products are subject to credit and property approval. Not all products are available in all states or for all loan amounts. Other restrictions and limitations apply. Click Here for Licensing Information.  AmeriFirst Financial, Inc. is an independent mortgage lender and is not affiliated with the Department of Housing and Urban Development (HUD) or the Federal Housing Administration (FHA).